For the seventh year in a row, Chick-fil-A has earned the top accolades in the American Customer Satisfaction Index (ACSI) in the limited-service —  a.k.a. fast food — sector. 

The ACSI measures cleanliness, mobile app reliability, quality, staff helpfulness and more. According to its press release, Chick-fil-A secured the number one spot for the seventh consecutive year, even though their customer satisfaction score dropped by 1% from 2020 to 83. The industry standard customer satisfaction rating remained 78. 


Domino’s was the leader in pizza with a

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Kung pao chicken, General Tso’s chicken, pad thai, sushi, banh mi, chicken tikka masala — dishes that are rooted in Asia and the Asian diaspora are now firmly a part of America’s multicultural cuisine. But how did that come to be the case?

“Asian American food is as complicated and diverse as Asian American people because the category itself, Asian American, is very broad,” said Robert Ji-Song Ku, associate professor of Asian and Asian American Studies at Binghamton University. “It’s hard to generalize about Asian Americans and how different cuisines become mainstream because they really all had different processes and

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Duncan Channon helped Chinese food brand InnovAsian overtake their biggest rival. Read about the unconventional strategy the team used to stand out from a tired menu of brands, while maximising a tight budget. This entry was the winner in the Consumer category at the US arm of The Drum Marketing Awards in 2020.

The challenge

Chinese frozen food brand InnovAsian was living in the long shadow of category leader, PF Chang’s. According to an Attitude & Usage Study, conducted in 2019, 55% of frozen Asian food buyers had never heard of it, but almost everyone knew the PF Chang’s brand

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BLOOMINGTON, Minn.–(BUSINESS WIRE)–CJCJ Food, Americas is announcing its commitment to leading growth in the frozen Asian food category, which represents an estimated $3.2 billion opportunity1 for food retailers in the United States. Among its U.S.-based affiliates, recent activities include launching a new merchandising model in the frozen aisle, establishing one portfolio of leading Asian food brands for retailers, introducing new products, and investing in long-term manufacturing capacity and capabilities.

CJCJ Food, Americas includes CJ CheilJedang’s U.S.-based food affiliates Schwan’s Company and CJ Foods USA Inc. The two companies offer many popular Asian food brands, including Bibigo®, Pagoda®,

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