For the seventh year in a row, Chick-fil-A has earned the top accolades in the American Customer Satisfaction Index (ACSI) in the limited-service — a.k.a. fast food — sector.
The ACSI measures cleanliness, mobile app reliability, quality, staff helpfulness and more. According to its press release, Chick-fil-A secured the number one spot for the seventh consecutive year, even though their customer satisfaction score dropped by 1% from 2020 to 83. The industry standard customer satisfaction rating remained 78.
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